NordicTrack S15i and S22i defects lead to consumer complaints

| Jun 3, 2021 | Class Action Lawsuits |

The NordicTrack S15i and S22i exercise bikes are high-tech models intended to compete with the Peleton line of iFIT enhanced fitness cycles. Unfortunately, for many consumers, numerous product defects have made their new equipment practically unusable.

Why are so many consumers having problems with these bikes, and what is the company doing about it?

Consumer complaints

Despite generally positive reviews, customers have taken to the internet to report a variety of problems:

  • Resistance stops working
  • Random incline adjustments
  • Incline stops working
  • Software problems
  • Defective hardware

A defective wire assembly may be at the heart of many of the most serious problems people are having with these bikes, some of which occurred after only a few days of use.

Company response

Consumers are reporting mixed results from the company. Some say NordicTrack shipped out replacement parts within a week. Others report spending hours on hold only to receive no assistance. Some customers got their problem fixed once, only to have it come back repeatedly. Other consumers have reported receiving a repair charge from the company to have their bikes fixed.

Potential class action

NordicTrack provides a limited warranty on both models that covers the frame for 10 years, parts for two years, and labor for one year. However, with many consumers not receiving the promised replacements or repairs, a class action suit against the company could be imminent.

After paying $1,500 to almost $2,000 for a product that isn’t living up to the company’s promises, consumers are understandably frustrated. However, if the company doesn’t make good on its warranty, there are legal options.